Frequently Asked Questions
Questions about Better & More: our company, customers, services, workflows, and warranties for the software solutions we provide.
About B&M
Better & More is a human-scale web agency made up of IT development experts with a passion for technology and innovation. Every day, we're driven by the desire to go beyond our limits and optimize our customers' daily lives with innovative web and SaaS solutions. In this way, we can help you break down many of the barriers to developing your business.
In addition to technical implementation, B&M is first and foremost a development consultancy, meaning that we work with each customer according to their precise needs to deliver unique, tailor-made web and mobile applications.
In addition to technical implementation, B&M is first and foremost a development consultancy, meaning that we work with each customer according to their precise needs to deliver unique, tailor-made web and mobile applications.
Excellent question: our teams carry out numerous web projects in a wide range of sectors! Our experience and open-mindedness enable us to design tailor-made solutions, whatever the activity or specialization. For example, we've designed web solutions in the fields of education, e-commerce, automotive, recruitment, travel, home rental, insurance, e-learning, finance, personal assistance, wellness, sports, organization, and many others. We work with start-ups, SMEs and large corporations alike.
Contents
About B&M
- Who is B&M?
- Who are your customers?
Technical questions
- What are your web specialties?
- Can you create my application from scratch?
- And if we already have a solution in place, can you take it over?
- How long does it take to set up a SaaS?
- How long does it take to develop an MVP?
Development & Project Management
- What project management methodology is used at B&M?
- How do you communicate on the project's progress?
- If we want to make changes during the project, how do we go about it?
Custom software development
- What are the advantages of a customized software solution?
- What are the advantages of QA (Quality Assurance)?
- We have an idea, but we're not yet sure of the results. What would you suggest?
- What does MVP mean?
- What is SaaS? What does SaaS mean?
- What do UI and UX mean?
- Why is UX so important?
Tests
- Can we track test results?
Support & Maintenance
- What support do you offer once the application is online? What about application maintenance?
Privacy
- How does Better & More manage security when collecting or storing user information?
- Can my project remain confidential?
Intellectual property
- Do I own the legal rights to the applications and solutions designed by B&M?
- What happens when my project ends?
Technical questions
Our teams specialize in SaaS solutions, from MVP (Minimum Viable Product) to the complete development of applications and web solutions. From strategic design to evolution and maintenance, we support each customer throughout the solution's lifecycle. As you can see, we like to work for the long term, to ensure that our customers benefit from sustainable, profitable solutions.
Of course we do! That's our strength, and why our customers have been coming to us for so many years. We work hand-in-hand with you to really understand your needs and day-to-day issues, and solve them with a web application. Unlike many development agencies, we specialize in working with you right from the start of the process, analyzing your day-to-day life and how we can use technology to optimize it. In this way, we take the time needed to understand how a web solution can help you develop your business and save you precious time.
Exactly! Our experts are just as effective when it comes to taking over an existing solution. To optimize or upgrade your existing solution, we'll take the time to understand your needs and objectives, and propose efficient, cost-effective solutions to enhance your performance.
This varies according to your needs and the features you require. Generally speaking, the average development time for a SaaS solution is between 1 and 2 months for the MVP (minimum viable product) version. However, this can vary according to the timing required and your needs for going online. In fact, depending on the number of functionalities, the number of entries or the complexity of the project, the development time for a SaaS platform can extend over several weeks.
Our teams are flexible and always close to our customers, to provide tailor-made support throughout the project. Keep in mind that the web tools and solutions we design are designed to save you time and energy from the moment they go live.
Our teams are flexible and always close to our customers, to provide tailor-made support throughout the project. Keep in mind that the web tools and solutions we design are designed to save you time and energy from the moment they go live.
On average, the development process for your MVP generally takes between 1 and 2 weeks for smaller projects, and up to 1 or 2 months for more complex features. This time may vary according to the features required and the number of basic entries.
Development & Project Management
In order to offer you a project completed on time and with optimum development quality, we follow the Agile methodology with weekly sprints. Each sprint enables us to deliver stable functionality that perfectly meets the specifications and needs expressed. Every week, we inform you of the key milestones and actions taken, so that you can accurately track the project's progress.
The project manager sets up a daily meeting with all those involved in the project, enabling any problems encountered to be quickly resolved and development to move forward efficiently.
The project manager sets up a daily meeting with all those involved in the project, enabling any problems encountered to be quickly resolved and development to move forward efficiently.
At Better & More, transparency is at the heart of our web development business. It's a fundamental value for our teams, so that our customers always know how their project is progressing. After each sprint, we keep you informed of results and progress via detailed reports and schedules. This aspect is very important to us, as it also saves us precious time in reworking a part if something goes wrong. Your project manager will always be in direct contact with you to keep you informed of progress, and is available to answer any questions you may have.
In addition, you also have access to a development server on which you can follow the progress of work in detail and in real time. As you can see, transparency is not just a nice word, it's a core value of our agency.
In addition, you also have access to a development server on which you can follow the progress of work in detail and in real time. As you can see, transparency is not just a nice word, it's a core value of our agency.
Don't worry, changes are part and parcel of project life and web and SaaS application development. If this adjustment is good for your business, then it's good for us too. We always work closely with you to understand how these new demands or features can improve the overall experience. We'll always be at your side to guide and advise you on good practices and those we think are less relevant, based on our experience and your needs. Whatever the case, all requested adjustments are always studied in depth, with open and transparent discussions on your requests, so that your teams can be more efficient and effective thanks to our solutions.
Custom software development
A customized solution offers greater flexibility to businesses, as it is tailor-made and adapted to a company's every need. A customized software solution will provide companies with a real competitive edge because of its unique options and functionalities. Another important point is that customized software does not incur ongoing licensing costs, as it belongs to the user, regardless of the number of users. This represents significant savings over the long term.
Quality Assurance is an essential service that accompanies software development, giving you the freedom of mind essential to your business. Sometimes overlooked by some agencies or independent developers, it's one of Better & More's strengths. Indeed, our customers save precious time (and therefore money) when they receive a perfectly stable solution or application that perfectly matches their established needs. We take this mental burden on our side, so that our customers don't have to spend long hours on testing or worse... end up with persistent bugs in their application!
At Better & More, we have numerous testing and QA processes that we have designed, tested and improved over time and projects. Every line of code is checked for problems, deficiencies and anomalies. We assign the tests to teams not involved in the project, so as to bring a fresh, objective view of both technical functionality and the overall user experience. The result is a high-quality, stable and ready-to-use solution. This aspect is of paramount importance to us, and is widely recognized by our customers.
At Better & More, we have numerous testing and QA processes that we have designed, tested and improved over time and projects. Every line of code is checked for problems, deficiencies and anomalies. We assign the tests to teams not involved in the project, so as to bring a fresh, objective view of both technical functionality and the overall user experience. The result is a high-quality, stable and ready-to-use solution. This aspect is of paramount importance to us, and is widely recognized by our customers.
There's only one step between an idea and a revolution. It's just a matter of making sure it happens. That's why we offer to develop your idea in the form of a “light” application or solution, MVP for Minimum Viable Product. In other words, we develop only the essential functionalities, investing a minimum of effort so that you can test your idea in real-life conditions and see how the first users take to your concept (or not).
An MVP stands for Minimum Viable Product. An MVP is an application developed with basic functionality to test a concept or idea, and then put on the market to attract the first users. This method is much appreciated by our customers for rapidly testing a first application, which is operational and quickly put online. We then work in greater detail on additional functionalities to develop the application over time. It's important to note that the first version of an MVP application is always perfectly operational, meeting the need for immediacy that is so important to business growth.
The SaaS (Software as a Service) model enables users to use online software without “hard” installation on your computer or mobile. Everything is accessible from your web browser, hosted in the cloud. All you need is an Internet connection, and you're ready to go. SaaS provides customers with ready-to-use software via a simple web browser on a PC or smartphone, reducing maintenance and promoting better access by all users. In this way, SaaS makes it easy to use (no installation required, taking up no space on your devices), but also easy to update: everything is done remotely.
To sum up, the advantages of SaaS are:
- Accessible from anywhere, anytime
- Accessible from any computer, Mac or PC
- Accessible from any smartphone, iPhone or Android
- Secure access with “Multi-factor authentication”
- Very low management, hosting and maintenance costs.
To sum up, the advantages of SaaS are:
- Accessible from anywhere, anytime
- Accessible from any computer, Mac or PC
- Accessible from any smartphone, iPhone or Android
- Secure access with “Multi-factor authentication”
- Very low management, hosting and maintenance costs.
UI and UX design and optimization services help simplify and streamline the user experience on a web solution or platform. UX stands for “user experience” and involves making navigation easier and more pleasant, while UI stands for “user interface” and concerns the creation of the application's graphic themes and visual identity. These two notions are as important as they are complementary in providing an excellent experience and brand image for your solution. At Better & More, we work with experienced UI/UX designers to guarantee you a simple, intuitive application that will be used by as many people as possible.
Imagine a high-performance solution that's complex and unintuitive: users won't use it in the long term. To ensure that as many people as possible get to grips with it and use it, UX is an essential element in the development of your application. What's more, an excellent UX translates into greater user satisfaction.To sum up, the more optimized the UX, the more your solution will be used, and therefore useful to your business.
At Better & More, we've made the decision to place UX at the heart of your solution development. Our teams spend the time necessary to analyze and understand your audience, and apply the best practices in terms of user experience. We always deliver interfaces that are as pleasant as they are intuitive, making them easy to use and grasp, and sometimes even revolutionizing your workflows.
At Better & More, we've made the decision to place UX at the heart of your solution development. Our teams spend the time necessary to analyze and understand your audience, and apply the best practices in terms of user experience. We always deliver interfaces that are as pleasant as they are intuitive, making them easy to use and grasp, and sometimes even revolutionizing your workflows.
Tests
Of course we do! At the end of each sprint, we provide you with a full report on the results achieved, together with our recommendations on the decisions to be taken to achieve the objectives set. At the start of each sprint, the product manager or project leader will divide up all the actions to be taken in the form of tickets and tests. If you'd like to follow a different testing process, please let us know - we're always open to new ideas.
Support & Maintenance
Our guarantee applies to any problems caused by our team, ensuring you receive and use a reliable, operational solution. Our team of experts is always very reactive about implementing a patch if necessary.
When it comes to maintenance, we want to support you over the long term for concrete, lasting results. We will always offer you a maintenance service to guarantee a stable, scalable platform over time.
When it comes to maintenance, we want to support you over the long term for concrete, lasting results. We will always offer you a maintenance service to guarantee a stable, scalable platform over time.
Privacy
Security is at the heart of our web development business. Our security experts use the best techniques and latest technologies to protect your data and that of your customers. In fact, all your data is processed according to the guidelines of the leading hosting providers. We also apply extreme security principles by securing our application containers, our operating system, our clusters, and so on. All data considered sensitive is encrypted, and all your activity is monitored thanks to parameterized alerts and the systematic use of multi-factor authentication.
Yes, yes and yes! We guarantee that your project will remain confidential throughout its development and after it has gone live. We take every precaution and use the latest technology to guarantee total confidentiality for all our customers (and their users). Right from the start, we sign a confidentiality agreement (NDA) guaranteeing that ideas remain confidential within our agency. Only our in-house experts, who have themselves signed an NDA, can handle your personal data.
Intellectual property
Yes, that's part of our contract. We create, you own. You own all the code and design, as well as all the documents designed and used in the creation of your web solution or application. So, from initial analysis documents to mock-ups, tests and performance results, everything belongs to you. Figma and Miro prototypes, quotations, specifications, functional specifications, schedules, diagrams and roadmaps... you own all the materials supplied.
Once the solution is ready and online, we always carry out numerous test phases to ensure a stable and efficient product. Likewise, your project manager sends you all the sources used during the design phase (Zip files, host access, domain name, Figma prototypes, etc.) so that you have everything you need for the rest of the process.
In the vast majority of cases, our customers entrust us with the support and management of the solution's evolution. In this way, we support most of our customers over the very long term. We can then offer them a very high level of responsiveness as soon as they wish to upgrade their platform with additional needs or feature requests.
That's how we've been supporting our customers for many years!
In the vast majority of cases, our customers entrust us with the support and management of the solution's evolution. In this way, we support most of our customers over the very long term. We can then offer them a very high level of responsiveness as soon as they wish to upgrade their platform with additional needs or feature requests.
That's how we've been supporting our customers for many years!
Do you face complex problems?
We're used to it.
Let's design your innovative SaaS solution together!
Because it's up to your software to adapt to you, not the other way around.
Let's get in touch to discuss your needs and tech challenges.
We'd love to hear a little more about your website, application or SaaS solution project.
Our account manager will contact you within 24 hours.
Then, we will have the opportunity to :
- Discuss your needs together
- Brainstorming with our consultants
- Draw up initial specs and a mock-up of your solution
- Provide you with a complete and detailed quotation for your development
